Terms and Conditions

Please carefully read the General Contract Conditions and register or shop in the webshop only if after reading the delivery conditions you accept them as having a binding force on your purchase.


Operator of the webshop:

Company name: KECSKEMÉTFILM Ltd.

Registered address: 6000 Kecskemét, Liszt Ferenc u. 21.

Company register no.: 03-09-102262

Company registration court: Company Registration Court of the Kecskemét Court of Law

Tax number:11029245-2-03

Bank account no.:1040 2506 2501 2596 0000 0000

Represented by: Ferenc Mikulás managing director


Commercial registration no.: 10512/2013.


Homepage: www.magyarnepmesek.eu

E-mail: webshop@kecskemetfilm.hu

Telephone: +36 76 481 788


Storage space service provider:

The operator of the webshop uses its own server and does not use storage space services. 


Handling of consumer complaints     

Consumer Protection Authority competent in the area:

Bács-Kiskun County Government Office Kecskemét Municipal Office

General Department of Traffic and Consumer Protection

6000 Kecskemét, Szent István körút 19/a.

Central phone number: +36 76 795 710

E-mail: fogyasztovedelem@bacs.gov.hu


Products and services that can be purchased

The products of the webshop can be ordered exclusively via the internet, with home delivery or with personal pickup.

The photos next to the products are illustrations and may minimally defer from reality (e.g. colour shades).

The prices given are gross prices and include VAT. We calculate extra fees for home delivery, there is no extra packaging fee. These General Contract Conditions contain exact information about the delivery costs. 


Conclusion of the contract

The contract concludes with the confirmation of your order. The language of the contract is Hungarian. The contract does not qualify as a contract made in writing, but our computer network saves your order and its confirmation.


KECSKEMÉTFILM Ltd. sends a reply to your order within two working days, in which it confirms it or informs you that your order cannot be delivered due to a lack of stock. Should a confirmation fail to arrive within 48 hours of the sending of your order, you are relieved from the binding of the offer or the obligations of the contract.


Scope and other terms of the contract

The scope of the contract is the products that can be found and purchased in the webshop of KECSKEMÉTFILM Ltd. You can find their features on the webpage related to them, together with their prices.

The customer pays the product specified in his order in the method chosen by him, in case of the need of home delivery together with the delivery cost. In case of personal pickup the products chosen can be picked up at the registered address of KECSKEMÉTFILM Ltd. with the simultaneous payment of the price of the product purchased. 


The cancellation right of the customer

The customer can cancel the contract at any time until the receipt of the product, while within fourteen working days after the receipt of the product. The product must be sent back to the seller’s address in its original, unharmed packaging (CD, DVD in unpacked protection foil) together with the invoice. In such cases KECSKEMÉTFILM Ltd. will refund the amount paid by the customer without delay, but within thirty days following the cancellation. The customer shall pay the costs arising due to the return of the product as a result of the practising of the cancellation right, but no further cost shall burden him.  



You can also browse the content of the webpage and the products of the webshop without registration, however, for ordering registration and login to the website are required.  

You will get a notification of successful registration after providing your personal data by clicking on the registration link found on the left-hand side of the Webshop page, and after accepting the general delivery conditions and the data handling information. By clicking on the activation link found there you can already log in with the help of the password received by email and the email address provided.


There are entries that are compulsory on the registration page, for the lack of which the system sends a notice, if needed .After logging in the Profile menu appears on the left-hand side, by clicking on which you can modify your personal data, and in addition you can set up a new password by overwriting the automatically generated password received by email. There is also an opportunity to ask for a reminder question for the password by using the Have you forgot your password? link.


Shopping cart, orders

The specific products can be placed in the shopping cart from the data sheet of the products. In case of placing products into the shopping cart from the data sheet the quantity can also be given. In case the shopping cart already contains a product, it is indicated on the left-hand side with its price. With the help of the shopping cart link found under the information link you can enter a summary page, where you can still modify your order, or you can for example increase or decrease the unit number of the given product contained in the shopping cart.  


Underyour login you can also modify your personal data already given.

Underneath you can find a summary of the products placed in the shopping cart and their value, and the delivery cost will also appear, which is calculated depending on the country of the registered buyer/addressee.


Finally, all the costs will be summarised. Additionally, there will be an opportunity to choose the method of the receipt (courier or personal pickup). The note field can be filled in, if desired. After the summary following the finalisation all the data given can be reviewed, and you will receive these also in the order email.  


The sending of the order takes place by clicking on the Finalise button. Before finalisation you have to accept the usage conditions and the data handling statement of our webshop, and you must also indicate the acknowledgment of them, so that the sending of the order means a payment obligation.


Processing of the order

You will get a notification of your order in email, depending on the technical conditions, in the shortest possible time. Please be advised that an erroneously given email address or the overload of the mailing address may prevent the delivery of our confirmation. You can also ask about your order at the phone number of KECSKEMÉTFILM Ltd. (76/481-788).


Modifications after the placement of the order

After the sending of your order you can indicate your intent of modification at our central phone number or by email (webshop@kecskemetfilm.hu)


The expected arrival of the product

KECSKEMÉTFILM Ltd. delivers the product chosen via courier service to the specified delivery address or it makes a personal pickup possible, in case you noted your demand for this in your order.  

The delivery deadline of the products is 1-2 working days, if they are in stock, while it is 1-2 weeks in case of reordering.


Delivery information

Please take care that you provide your data at the time of ordering, because these data are placed on your order automatically without inspection. This also applies to the delivery data/name fields, if you are the customer, but at the delivery address not your name is written on the door or mailbox. In the latter case please also provide the name given there.  


A personal pickup is possible at the registered address of KECSKEMÉTFILM Ltd. 6000 Kecskemét, Liszt Ferenc u. 21. between 10:00-15:00 on working days.


Packaging fees

The price of the product also includes the packaging fees, we do not charge a separate packaging fee.


Fees of domestic package delivery

As a GLS package

0,0   – 0,5 kg 1 450 HUF
0,51 – 2,0 kg 1 525 HUF
2,1   – 3,0 kg  1 650 HUF
3,1   – 5,0 kg 1 715 HUF
5,1   –  10 kg 1 905 HUF


Fee of cash on delivery

Up to 10 000 HUF 395 HUF
Up to 20 000 HUF 485 HUF
Up to 50 000 HUF 715 HUF


Package deliveries to abroad

The fees vary by region for FedEx and GLS packages. The country must be chosen at the time of ordering for the amount of the shipping fee to appear.


Please examine the package in front of the courier at the time of delivery. In case of any damage on the packaging or on the product please ask to write a report and do not accept the package. We cannot accept your complaint at a later time without a report.



You may choose from the following options

Cash on delivery: cash payment to the courier

Prepayment by bank transfer:you can transfer the amount indicated in the order confirmation to the following bank account:  

Beneficiary: Kecskemétfilm Ltd.

Kereskedelmi és Hitelbank Rt. 10402506-25012596-00000000

(in case of transfers from abroad - IBAN: HU09 1040 2506 2501 2596 0000 0000, bank SWIFT code: OKHBHUHB)

Cash payment:at the registered address of KECSKEMÉTFILM Ltd., at the central cashier

The package includes the invoice, and in case of a personal pickup the handing over of the cash payment invoice takes place at the time of payment. 


The process of practising the cancellation right

In case the customer wishes to practise his cancellation right, he must send a statement of cancellation to one of the following addresses:

Postal address: 6000 Kecskemét, Liszt Ferenc utca 21.

Email: webshop@kecskemetfilm.hu

You may send your statement of cancellation also by filling out the Cancellation Statement form, which you can download here.


The customer meets the deadline for practising his cancellation right, if he sends his statement of cancellation within 14 days from the receipt of the product. In case of a cancellation made in writing it is enough to send only the statement of cancellation within 14 days. In case of a cancellation by post we must consider the date of posting, or in case of a notice by email the time of the sending of the email.


In case of cancellation the customer must return the product ordered to the address of KECSKEMÉTFILM Ltd. without delay, but not later than within 14 days of the sending of his statement of cancellation. The deadline is met, in case he sends the product before the passing of the 14-day deadline. The cancellation deadline starts at the receipt of the product or in case of a service at the conclusion of the contract. The customer may also practice his cancellation right during the period between the conclusion of the contract and the day of the receipt of the product. The customer must pay any costs arising in relation to the return of the goods due to the practising of the cancellation right. No further costs shall burden the customer. KECSKEMÉTFILM Ltd. will refund the full purchase price of the product after its return by the customer.


At the time of refund KECSKEMÉTFILM Ltd. applies the payment method used at the original purchase, except if the customer asks for a different payment method. The customer shall be responsible only for the loss of value due to usage required in excess of the determination of the nature and the characteristics of the product.

It shall be the customer’s burden to prove the practising of the cancellation right according to the contents of Paragraph 20 of Govt. Decree no.45/2014 (II.26).


At the purchase of multiple products, in case the delivery of the specific products takes place at different times, the customer may practise his cancellation right within 14 days of the receipt of the product delivered last, or in case of products made up of multiple items or pieces the receipt of the item or piece delivered last. 


The right to cancel to contract and the right to return to product may not be practised in the following cases:

  • In case of a product that has been customised according to the request of the customer;
  • In case of a product which according to its nature inseparably mixes with another product following delivery;
  • In case of copies of a sound or image recording, as well as computer software with a closed packaging, if the customer opened the packaging after delivery. 



Information about liability for defects and product warranty


  1. Liability for defects

In what cases can the customer practise his right of liability for defects?

The customer can enforce a demand for liability for defects against the enterprise in case of a defective performance by KECSKEMÉTFILM Ltd. under the rules of the Civil Code.


What kind of rights is the customer entitled to based on his demand of liability for defects?

The customer may – as chosen – use the following demands of liability for defects:

He may request repair or replacement, except when among these the fulfilment of the demand by the customer is impossible, or if it would mean a disproportionate extra cost for the enterprise relative to the fulfilment of his other demands. If he did not or could not request repair or replacement, he may request the pro rata delivery of the return or the customer may also have the defect repaired at the expense of the enterprise, or have it repaired by someone else, or – in the last resort – he may also cancel the contract.

He may also switch from the selected right of liability for defects to another one, however, the costs of switching are for the account of the customer, except where it is justified, or if the enterprise was the reason of it.


By what deadline can the customer enforce his demand of liability for defects?

The customer must send a notice of the defect without delay after its discovery, but not later than within two months from the discovery of the defect. At the same time please be advised that you may not enforce your right of liability for defects after the term of limitation of two years from the fulfilment of the contact.


Against whom can you enforce your demand of liability for defects?

The customer may enforce his demand of liability for defects against KECSKEMÉTFILM Ltd.


What other conditions do exist for the enforcement of your rights of liability for defects?

Other than the notice of the defect there are no other conditions for the enforcement of your demand of liability for defects within six months from fulfilment, if the customer verifies that the product or the service was provided by KECSKEMÉTFILM Ltd. However, after six months from fulfilment the customer is already liable to prove that the defect discovered by him already existed at the time of fulfilment. 


  1. Product warranty

In what cases can the customer enforce his right of product warranty?

In the case of the defect of moveable goods (products) the customer may enforce his right described in Section 1 or his right of product warranty – according to his choice.


What kind of rights is the customer entitled to based on his demand of product warranty?

As a product warranty demand the customer may exclusively request the repair or the replacement of the defective product.


In what cases does the product qualify as defective?

The product is defective if it does not conform to the quality requirements at the time of its release, or if it does not have the characteristics contained in the description given by the manufacturer.


By what deadline can the customer enforce his demand of product warranty?

The customer may enforce his demand of product warranty within two years from the issuance of the product by the manufacturer. This right is forfeited with the passing of this deadline.


Against whom and under what other conditions can the customer enforce his demand of product warranty?

He may enforce his demand of product warranty exclusively against the manufacturer or the distributor of the moveable goods. In the case of the enforcement of product warranty the defect of the product must be proven by the customer.



In what cases does the manufacturer (distributor) is relieved from the liability of product warranty?

The manufacturer (distributor) is relieved from the liability of his product warranty exclusively if he can prove that:

- he did not produce or release the product under the scope of his business activity, or

- under the state of science and technology the defect could not be discovered at the time or its release, or

- the defect of the product is due to the application of a legal regulation or a compulsory ordinance by the authorities.

For the relief it is adequate for the manufacturer (distributor) to prove one reason.

Please be advised that you may not enforce a demand of product warranty for the same defect at the same time, simultaneously. However, in case of the successful enforcement of your demand of product warranty you may enforce your demand of liability for defects against the manufacturer for the product replaced or the part repaired.


The enforcement of warranty claims

Our dear customers can give notice of and enforce their complaints at the registered address of KECSKEMÉTFILM Ltd. at 6000 Kecskemét, Liszt Ferenc utca 21. in person or by telephone at +36 76 481 787 or by email at webshop@kecskemetfilm.hu.



The seller is not responsible for any damages that occur for the customer or any third parties which arise due to the contractual fulfilment of the seller’s obligations. The seller in addition is not liable for damages arising as a result of the use of the products. The seller in addition is not liable for damages that occur after the transfer of the products to the courier service, and any problems due to delivery belong to the scope of liability of the courier service.  



With the conclusion of the contract the seller shall handle all the information provided by the customer to the seller confidentially, and he may share them with third parties only in conformity with these General Contract Conditions.


With the conclusion of the contract, as regards the order/contract, the customer agrees not to give any public statement to third parties without the prior written agreement of the seller.


The customer, by placing an order on the website, enters the database of KECSKEMÉTFILM Ltd., so according to the effective legal regulations and under their limitations agrees to have the seller make contact with him regarding the fulfilment of the order and the complaint claims.


Data handling

The handler of the data shall be KECSKEMÉTFILM Ltd., you can reach the information related to the data and the data handling activity of the data handlers, and the data processing related to invoicing by clicking here, which should be applied with the special rules (primarily of an interpretive nature) specified in these General Contract Conditions. 

During the browsing of the homepage/webshop technical information is recorded for statistical purposes (IP address, duration of visit, type of browser, type of operating system). These data do not get connected to personal data.  


The data handler manages the user’s email address, password and username for the usage of the services requiring website registration and login.


KECSKEMÉTFILM Ltd. may use the personal data given during purchases in the webshop (e.g. name, phone number, delivery address, residential address) and information for the purposes below: execution of orders, management of customer complaints, market research, market analysis, analysis of customer habits, preparation of visitation statistics.


The publication of statements and statistics may occur in such a way that there is no opportunity to have the personal identification of the customer/user.


By using the website the user gives his voluntary consent for the handling and use of his data given on this homepage under the conditions published on this website and at the same time by the effective legal regulations.


The session ID is automatically deleted upon the leaving of the webpage.


KECSKEMÉTFILM Ltd. will manage and handle the personal data for the purpose given above and until the period required by the nature of the matter.



The webshop does not operate a newsletter delivery service.


Complaint handling

The operator of the webshop tries to handle all complaints as required by law. Should there be any deficiencies, please indicate it to him.

In the unexpected case that you would like to enforce your complaint by a court proceeding, you can do that in the following ways:


The customer can submit his complaint regarding the activity of the webshop or the products distributed by the webshop via email or also by post to the operator of the webshop.


In case the seller does not find the complaint drawn up justified, he provides a reason for it in writing, and in addition it provides information in writing about what kind of possibilities are available for handling the complaint according to the nature of the customer’s complaint. At the same time he provides the seat, the phone number and internet and email contacts of the conciliation panel competent based on the customer’s residential address or temporary address. 

In the final resort such rights can be enforced at a court under the Information Act and the Civil Code (Act V of 2013).


The customer can submit his complaints – based on their nature – at the following contact points



postal address: 6000 Kecskemét, Liszt Ferenc utca 21.

email: webshop@kecskemetfilm.hu

telephone: +36 76 481 787


National Data Protection and Freedom of Information Authority

1125 Budapest, Szilágyi Erzsébet fasor 22/C

postal address: 1530 Budapest, Pf.5.

telephone: +36 1 391 1400

fax: +36 1 391 1410

email: ugyfelszolgalat@naih.hu


Consumer Protection Authority

The consumers may submit their consumer protection complaints to the associates dealing with consumer protection at the municipal office closest to their residential address. Following the evaluation of the complaint an official procedure is taking place, if needed. The authority tasks of second degree – which earlier was administered by the Consumer Protection Authority – have been transferred to the Government Office of Pest County with state-wide competency.

The list of the municipal offices can be found at the link below:



Contacts of the regionally competent Consumer Protection Authority:

Bács-Kiskun County Government Office Kecskemét Municipal Office General Department of Traffic and Consumer Protection

6000 Kecskemét, Szent István körút 19/a.

telephone: +36 76 795 710

email: fogyasztovedelem@bacs.gov.hu


Conciliation Panel

In case the seller rejects the customer’s consumer complaint, the customer is entitled to submit a consumer complaint against the seller, which he can submit at the Conciliation Panel competent according to his residential address or temporary address. The procedure by the conciliation panel is started on request from the consumer. The condition of turning to the conciliation panel is that the customer tries to resolve the dispute directly with KECSKEMÉTFILM Ltd. The direct resolution of the dispute can take place in person at our registered address, by telephone or by email. An additional condition is that the request for a procedure by the panel, which must be submitted to the chairperson of the panel, contains the following: the consumer’s name, residential address or temporary address, the name, registered address or premises of the enterprise with which the consumer has a dispute; if the consumer wishes to submit his complaint to the panel the competence of which is based on the contract’s place of fulfilment, that place must be identified; the consumer’s own opinion of the dispute taking place, as well as the facts and evidence which support his own position; the consumer’s statement which verifies that he attempted to resolve the dispute directly with the enterprise; the consumer must also make a statement that he did not initiate an arbitration procedure or a civil lawsuit; it must further contain that the direct attempt initiated by the consumer to resolve the dispute ended with no result. Please be informed that our enterprise is obligated to cooperate in the procedure by the conciliation panel.


Contacts of the Conciliation Panel

Baranya County Conciliation Panel Address: 7625 Pécs, Majorosy Imre u. 36. Postal address: 7602 Pécs, Pf. 109. Telephone: (72) 507-154 Fax: (72) 507-152 Chairperson: Dr. József Bodnár E-mail: bekelteto@pbkik.hu


Bács-Kiskun County Conciliation Panel Address: 6000 Kecskemét, Árpád krt. 4. Telephone: (76) 501-525, (76) 501-500 Fax: (76) 501-538 Chairperson: Dr. Zsuzsanna Horváth E-mail: bekeltetes@bacsbekeltetes.hu


Békés County Conciliation Panel Address: 5600 Békéscsaba, Penza ltp. 5. Telephone: (66) 324-976, 446-354, 451-775 Fax: (66) 324-976 Chairperson: Dr. László Bagdi E-mail: bekeltetes@bmkik.hu ; bmkik@bmkik.hu


Borsod-Abaúj-Zemplén County Conciliation Panel Address: 3525 Miskolc, Szentpáli u. 1. Telephone: (46) 501-091, 501-870 Fax: (46) 501-099 Chairperson: Dr. Péter Tulipán E-mail: bekeltetes@bokik.hu


Conciliation Panel of Budapest Address: 1016 Budapest, Krisztina krt. 99. Telephone: (1) 488-2131 Fax: (1) 488-2186 Chairperson: Dr. György Baranovszky E-mail: bekelteto.testulet@bkik.hu


Csongrád County Conciliation Panel Address: 6721 Szeged, Párizsi krt. 8-12. Telephone: (62) 554-250/118 mellék Fax: (62) 426-149 Chairperson: Dr. Károly Horváth E-mail: info@csmkik.hu


Fejér County Conciliation Panel Address: 8000 Székesfehérvár, Hosszúséta tér 4-6. Telephone: (22) 510-310 Fax: (22) 510-312 Chairperson: Dr. József Vári Kovács E-mail: fmkik@fmkik.hu; bekeltetes@fmkik.hu


Győr-Moson-Sopron County Conciliation Panel Address: 9021 Győr, Szent István út 10/a. Telephone: (96) 520-202; 520-217 Fax: (96) 520-218 Chairperson: László Horváth E-mail: bekelteto@gymskik.hu


Hajdú-Bihar County Conciliation Panel Address: 4025 Debrecen, Petőfi tér 10. Telephone: (52) 500-735 Fax: (52) 500-720 Chairperson: Dr. Zsolt Hajnal E-mail: hbkik@hbkik.hu


Heves County Conciliation Panel Address: 3300 Eger, Faiskola út 15. Postal address: 3301 Eger, Pf. 440. Telephone: (36) 416-660/ext. 105 Fax: (36) 323-615 Chairperson: Dr. Gordos Csaba E-mail: hkik@hkik.hu


Jász-Nagykun-Szolnok County Conciliation Panel Address: 5000 Szolnok, Verseghy park 8. Telephone: (56) 510-610 Fax: (56) 370-005 Chairperson: Dr. Lajkóné dr. Judit Vígh E-mail: kamara@jnszmkik.hu


Komárom-Esztergom County Conciliation Panel Address: 2800 Tatabánya, Fő tér 36. Telephone: (34) 513-010 Fax: (34) 316-259 Chairperson: Dr. György Rozsnyói E-mail: kemkik@kemkik.hu


Nógrád County Conciliation Panel Address: 3100 Salgótarján, Alkotmány út 9/a Telephone: (32) 520-860 Fax: (32) 520-862 Chairperson: Dr. Erik Pongó E-mail: nkik@nkik.hu


Pest County Conciliation Panel Address: 1055 Budapest Kossuth tér 6-8. Telephone: (1)-474-7921 Fax: (1)-474-7921 Chairperson: Dr. Károly Csanádi E-mail: pmbekelteto@pmkik.hu


Somogy County Conciliation Panel Address: 7400 Kaposvár, Anna utca 6. Telephone: (82) 501-000 Fax: (82) 501-046 Chairperson: Dr. Ferenc Novák E-mail: skik@skik.hu


Szabolcs-Szatmár-Bereg County Conciliation Panel Address: 4400 Nyíregyháza, Széchenyi u. 2. Telephone: (42) 311-544, (42) 420-180 Fax: (42) 420-180 Chairperson: Görömbeiné dr. Katalin Balmaz E-mail: bekelteto@szabkam.hu


Tolna County Conciliation Panel Address: 7100 Szekszárd, Arany J. u. 23-25. Telephone: (74) 411-661 Fax: (74) 411-456 Chairperson: Dr. Ferenc Gáll E-mail: kamara@tmkik.hu


Vas County Conciliation Panel Address: 9700 Szombathely, Honvéd tér 2. Telephone: (94) 312-356 Fax: (94) 316-936 Chairperson: Dr. Zoltán Kövesdi E-mail: vmkik@vmkik.hu


Veszprém County Conciliation Panel Address: 8200 Veszprém, Budapest u. 3. Telephone: (88) 429-008 Fax: (88) 412-150 Chairperson: Dr. Csaba Vasvári E-mail: info@bekeltetesveszprem.hu


Zala County Conciliation Panel Address: 8900 Zalaegerszeg, Petőfi utca 24. Telephone: (92) 550-514 Fax: (92) 550-525 Chairperson: Dr. Sándor Molnár E-mail: zmkik@zmkik.hu


Online dispute resolution platform 

The European Commission created a website where consumers may register, and in this way they have the opportunity to handle their legal disputes related to their online purchases by filling out a request, thereby avoiding court proceedings. This way consumers can enforce their rights and are not prevented to do so by distances. Hungary is also obligated to operate a so-called online dispute resolution contact point, where at least two associates must be available, who assist the parties of the disputes, should they have questions regarding the process.In our country this task is managed by the Conciliation Panel of Budapest. [http://www.bekeltet.hu]


The online dispute resolution platform can be reached at the following link: