REGARDING THE DATA PROCESSING OF THE WEBSHOP OPERATED BY KECSKEMÉTFILM KFT.
- GENERAL PROVISIONS
Data protection is a set of principles, rules, procedures, data management tools and methods that ensure the lawful processing of personal data and the protection of data subjects, with the aim of protecting the rights of data subjects and preventing unauthorized access to personal data.
Issues not covered by this document are governed by the applicable laws.
The Data Controller gives priority to the protection of the privacy and personal data of the persons who come into contact with it during, continuously complying with the principle of accountability to the data subjects. In accordance with this, the Data Controller handles the personal data provided to it in all cases in compliance with the applicable Hungarian and European Union legislation and ethical requirements, and in all cases takes the technical and organizational measures necessary for proper secure and lawful data management.
- Scope of data management
- Name and contact details of Data Controller
Kecskeméti Animációs Filmgyártó és Forgalmazó Korlátolt Felelősségű Társaság
short name: KECSKEMÉTFILM Kft.
registered seat: H-6000 Kecskemét, Liszt Ferenc utca 21.
company registry no.: Cg. 03 09 102262
solely represented by: MIKULÁS Ferenc, Executive Director
tax no.: 11029245-2-03
electronic contact: email@example.com
website: www.kecskemetfilm.hu, www.magyarnepmesek.eu
phone no.: 00 36 76 481788
hereinafter: Company or Data Controller
’Personal data’ means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
’Data subject’ is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.
’Processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
’Controller or controller responsible for the processing’ is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
’Processor’ is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
’Consent of the data subject’ is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
’Recipient’ is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
’Third party’ is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
‘Personal data breach’ means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.
‘Biometric data’ means personal data resulting from specific technical processing relating to the physical, physiological or behavioural characteristics of a natural person, which allow or confirm the unique identification of that natural person, such as facial images or dactyloscopic data;
’Special categories of personal data’ are personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as genetic and biometric data for the unique identification of natural persons, health data and the sexual life or sexual orientation of natural persons; personal data which are prohibited under Article 9 (1) of the GDPR may be processed only in the exceptional cases provided for in Article 9 (2) of the GDPR, in particular with the express consent of the data subject.
- INFORMATION ON DATA MANAGEMENTS FOR EACH CATEGORY OF DATA
Personal data of data subjects processed
Legal basis for data processing
Purpose of data processing
Duration of data processing
REGISTRATION RELATED DATA
Freely given consent of the data subject under Article 6 (1) (a) of the GDPR expressed by the implied behaviour by ticking the relevant checkbox.
Until withdrawal of consent.
DATA REQUESTED FROM THE DATA SUBJECTS AT THE TIME OF PURCHASE
With regard to contact details, freely given consent of the data subject under Article 6 (1) (a) of the GDPR.
In the case of billing data, compliance with the legal obligation of the Data Controller under Article 6 (1) (c) of the GDPR).
- concluding, amending, fulfilling and terminating the sales contract
- contact in order to enforce individual complaints and warranty claims
- issue of the invoice
- delivery of the product
- fulfil the statutory retention obligation for tax documents and accounting documents
- enforcement, in case of legal dispute, the provability of the content of the contractual relationship.
Until withdrawal of consent.
Pursuant to the obligation of the Data Controller in line with Section 169 of Act C of 2000 on Accounting (hereinafter: the “Accounting Act”), the accounting certificate shall be kept for 8 (eight) years after the termination of the Contract, in case of legal dispute, if the later date for the period of 5 (five) years following the conclusion of the legal dispute, processes it on the legal basis of the fulfilment of its legal obligation.
The Data Controller shall comply with the provisions of Act CXXVII of 2007 on Value Added Tax. On the basis of its obligation under Section 179 of the VAT Act (hereinafter: “VAT Act”), it handles the documents issued by it and in its possession or otherwise available to it and the personal data contained therein, at least until the right to determine the tax expires.
The Data Controller shall comply with the 2017 CL. on the basis of the obligation pursuant to Section 78 (3) of the Act (hereinafter: “Art.”), the documents issued by it and in its possession or otherwise available and the personal data contained therein until the expiry of the right to assess the tax , in the case of a deferred tax, for 5 (five) years from the last day of the calendar year of its due date, and in the case of a legal dispute for 5 (five) years after its conclusion.
The source of the data is the data subject himself/herself.
NAME AND CONTACT DETAILS OF DATA CONTROLLERS
Virtualcom Szoftverház Korlátolt Felelősségű Társaság
short name: Virtualcom Szoftverház Kft.
registered office: HU-6034 Helvécia, Taál B u 23.
The data processor operating the IT system of our company:
BESTCOM Pénzügyi Tanácsadó és Számítástechnikai Szolgáltató Korlátolt Felelősségű Társaság
short name: BESTCOM Kft.
registered office: HU-6000 Kecskemét, Kőhíd utca 10.
In all its activities, the Data Controller uses only such partners (subcontractors) who comply with the requirements of the data protection legislation in force at any time.
Email server: Google LLC (cloud), hosting: Google LLC (Google Drive)
Google LLC (cloud), hosting: For information about GDPR compliance with Google LLC (Google Drive), visit:
The GDPR compliance of Google LLC’s services is ensured by the fact that the data protection complience of the contractual clauses of the Google model has been recognized by the European Data Protection Authorities (DPA’s), given that G Suite and the Google Cloud Platform the transfer to any part of the world fully complies with the legal requirements of the GDPR.
III. INFORMATION ON THE TRANSMISSION OF DATA - RECIPIENTS OF THE TRANSMISSION OF DATA
Personal data will be transmitted for postal service and delivery company: Magyar Posta Zrt. and the authorized courier service (GLS General Logistics Systems Hungary Kft., FedEx Trade Networks Transport & Brokerage (Hungary) Kft.).
In addition, the data of the data subject - if absolutely necessary e.g. in connection with a legal dispute or in order to make a financial or accounting assessment of an economic event - they may be transferred on an ad hoc basis to the service providers entrusted by the data controller, e.g. lawyers, auditors, financial advisers who are bound by professional or contractual confidentiality.
The name and contact details of the winner will be forwarded to the supporting companies or organizations offering the prize.
The Data Controller does not intend to transfer the personal data of the data subject to a third country (not a non-EEA Member State), for which this cannot be excluded, he draws special attention to this in this document.
The web store does not operate a newsletter sending service.
- PRINCIPLES OF DATA MANAGEMENT
The GDPR stipulates that the Data Controller's data processing activities must comply with the principles listed below in Article 5 of the GDPR, throughout the period of data processing. The Data Controller is committed to continuously enforcing the principles and regulations of the GDPR in the course of its personal data management activities.
- Lawfulness, fairness and transparency
- The Data Controller ensures the fairness of data processing by providing adequate information, making the data processing process transparent to the various data subjects, explaining the content of data processing legislation, the rights of data subjects, and implementing organizational measures to ensure data security.
- The purpose of all these measures is for the Data Controller to assist all data subjects in exercising their rights under the GDPR.
The purpose limitation principle means that the Data Controller may only process personal data for a clearly defined, legitimate purpose (Article 5 (1) (b) GDPR). The purpose limitation principle also means that the collection of data and other data processing operations (eg recording, storage, transmission, deletion, etc.) must be tailored to the purpose of the data management. It follows from the purpose limitation principle that personal data may only be processed until the purpose of the data processing has been achieved. Thus, if a data processing purpose has been achieved, personal data can only be further processed on the basis of an additional data processing purpose or title.
The Data Controller processes the personal data of the data subjects for the purpose indicated in the table.
- Data minimisation
The principle of data protection means that only data that are strictly necessary for the purposes of data processing can be lawfully processed (Article 5 (1) (c) GDPR).
The principle of accuracy means that the data stored in the registration systems must be accurate throughout the data processing process (Article 5 (1) (d) GDPR). If the data is inaccurate or incorrect, the Data Controller, in cooperation with the data subject, shall ensure the restoration of the accuracy of the data on the basis of the data subject's request.
The Data Controller hereby requests the kind participation of the users and the customers in order to contribute to the up-to-dateness of the data management and to notify KECSKEMÉTFILM Kft. Of any changes in their data (especially: the delivery address).
- Storage limitation
The principle of limited storage means that personal data may only be stored for as long as the purpose of the processing is achieved, ie personal data may not be accumulated or stored for an indefinite period (Article 5 (1) (e) GDPR). The principle of limited storage is reflected in the data controller's obligation to determine the duration of the data processing and, if this is not possible, the criteria for determining the duration. The Data Controller is obliged to inform the data subject about the above circumstances. The Data Controller shall enforce the principle of limited storageability with respect to the data processed in the framework of the provision of services as follows, based on the provisions of the applicable legislation. The Data Controller is entitled to process personal data only to the extent, in the manner and for the time necessary to perform the tasks of the Data Controller.
- Integrity and Confidentiality
Maintaining integrity and confidentiality means that the Data Controller must protect personal data with organizational and security measures that guarantee adequate data security, damage resulting from unauthorized or unlawful handling, accidental loss, destruction or damage (Article GDPR5 (Paragraph 1 (e)).
The Data Controller treats the personal data provided to it as confidential. The personal data of the data subjects may be accessed by the employees and agents of the Data Controller who, based on their job or duties, with the social and educational activities of the Data Controller and with the managerial and administrative tasks ensuring the operation of the Data Controller.
The principle of accountability means that the controller must be able to demonstrate the lawfulness of the processing, ie compliance with the GDPR (Article 5 (2) GDPR). For the sake of accountability, the Data Controller keeps a record of the transfer and publication of the necessary information, the data processing performed by him, the measures taken for data security, data protection incidents and requests related to data protection, and documents his data management activities in accordance with the GDPR.
- RIGHTS OF THE DATA SUBJECT
The Data Controller shall inform the data subject of his / her actions or the reasons for their non-compliance within one month after the submission of the data subject's request (the data subject may file a complaint in this connection), this period may be extended by 2 months if necessary.
The procedure is free of charge (if justified and not excessive) and preferably electronic.
The Data Controller shall inform all recipients to whom or with whom the personal data have been communicated of any rectification, erasure or restriction of data processing, unless this proves impossible or requires a disproportionate effort. Upon request, the Data Controller shall inform the data subject of these recipients.
- a) Right of confirmation
Each data subject shall have the right to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the Controller.
- b) Right of access
Each data subject shall have the right to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the data subject access to the following information:
- the purposes of the processing;
- the categories of personal data concerned;
- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
- where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
- the existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;
- the existence of the right to lodge a complaint with a supervisory authority;
- where the personal data are not collected from the data subject, any available information as to their source;
- the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.
Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.
If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact any employee of the controller.
- c) Right to rectification
Each data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.
- d) Right to erasure (Right to be forgotten)
Each data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:
- The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
- The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
- The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
- The personal data have been unlawfully processed.
- The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
- The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.
If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the Data Controller, he or she may, at any time, contact any employee of the controller. An employee of Data Controller shall promptly ensure that the erasure request is complied with immediately.
Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. Employees of the Data Controller will arrange the necessary measures in individual cases.
- e) Right of restriction of processing
Each data subject shall have the right to obtain from the controller restriction of processing where one of the following applies:
- The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
- The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.
- The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
- The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.
If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by Data Controller, he or she may at any time contact any employee of the controller. The employee of the Data Controller will arrange the restriction of the processing.
- f) Right to data portability
Each data subject shall have the right, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.
In order to assert the right to data portability, the data subject may at any time contact any employee of the Data Controller.
- g) Right to object
Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
Data Controller shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.
If the Data Controller processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the Data Controller to the processing for direct marketing purposes, the Data Controller will no longer process the personal data for these purposes.
In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the Data Controller for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
In order to exercise the right to object, the data subject may contact any employee of the Data Controller. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.
- h) Automated individual decision-making, including profiling
Each data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is not based on the data subject's explicit consent.
If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject's explicit consent, the Data Controller shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.
If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the Data Controller.
- i) Right to withdraw data protection consent
Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.
If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee of the Data Controller.
Without prejudice to other administrative or judicial remedies, any data subject shall have the right to complain to a supervisory authority, in particular in the Member State of his or her habitual residence, place of employment or suspected infringement, if he considers that the processing of personal data concerning him violates the GDPR.
Anyone may file a complaint with the National Data Protection and Freedom of Information Authority (in Hungarian: Nemzeti Adatvédelmi és Információszabadság Hatóság) alleging that there has been or is an imminent threat of a breach of the right to process personal data.
Name: National Data Protection and Freedom of Information Authority
(in Hungarian: Nemzeti Adatvédelmi és Információszabadság Hatóság NAIH)
Head office: 1055 Budapest, Falk Miksa u. 9-11.
Phone: 391-1400 Fax: 391-1410
Website: http: //www.naih.hu E-mail: firstname.lastname@example.org
The supervisory authority to which the complaint has been lodged must keep the customer informed of the progress of the complaint procedure and its outcome, including the customer's right to a judicial remedy under Article 78.
Judicial remedies: Proceedings against the controller must be brought before the courts of the Member State in which the controller is established (Hungary), but may also be brought before the courts of the Member State of the habitual residence of the data subject.
Without prejudice to other administrative or non-judicial remedies, all natural and legal persons shall have the right to an effective judicial remedy against a legally binding decision of the supervisory authority.
Terms and Conditions
Please carefully read the General Contract Conditions and register or shop in the webshop only if after reading the delivery conditions you accept them as having a binding force on your purchase.
Operator of the webshop:
Company name: KECSKEMÉTFILM Ltd.
Registered address: 6000 Kecskemét, Liszt Ferenc u. 21.
Company register no.: 03-09-102262
Company registration court: Company Registration Court of the Kecskemét Court of Law
Bank account no.:1040 2506 2501 2596 0000 0000
Represented by: Ferenc Mikulás managing director
Commercial registration no.: 10512/2013.
Telephone: +36 76 481 788
Storage space service provider:
The operator of the webshop uses its own server and does not use storage space services.
Handling of consumer complaints
Consumer Protection Authority competent in the area:
Bács-Kiskun County Government Office Kecskemét Municipal Office
General Department of Traffic and Consumer Protection
6000 Kecskemét, Szent István körút 19/a.
Central phone number: +36 76 795 710
Products and services that can be purchased
The products of the webshop can be ordered exclusively via the internet, with home delivery or with personal pickup.
The photos next to the products are illustrations and may minimally defer from reality (e.g. colour shades).
The prices given are gross prices and include VAT. We calculate extra fees for home delivery, there is no extra packaging fee. These General Contract Conditions contain exact information about the delivery costs.
Conclusion of the contract
The contract concludes with the confirmation of your order. The language of the contract is Hungarian. The contract does not qualify as a contract made in writing, but our computer network saves your order and its confirmation.
KECSKEMÉTFILM Ltd. sends a reply to your order within two working days, in which it confirms it or informs you that your order cannot be delivered due to a lack of stock. Should a confirmation fail to arrive within 48 hours of the sending of your order, you are relieved from the binding of the offer or the obligations of the contract.
Scope and other terms of the contract
The scope of the contract is the products that can be found and purchased in the webshop of KECSKEMÉTFILM Ltd. You can find their features on the webpage related to them, together with their prices.
The customer pays the product specified in his order in the method chosen by him, in case of the need of home delivery together with the delivery cost. In case of personal pickup the products chosen can be picked up at the registered address of KECSKEMÉTFILM Ltd. with the simultaneous payment of the price of the product purchased.
The cancellation right of the customer
The customer can cancel the contract at any time until the receipt of the product, while within fourteen working days after the receipt of the product. The product must be sent back to the seller’s address in its original, unharmed packaging (CD, DVD in unpacked protection foil) together with the invoice. In such cases KECSKEMÉTFILM Ltd. will refund the amount paid by the customer without delay, but within thirty days following the cancellation. The customer shall pay the costs arising due to the return of the product as a result of the practising of the cancellation right, but no further cost shall burden him.
You can also browse the content of the webpage and the products of the webshop without registration, however, for ordering registration and login to the website are required.
You will get a notification of successful registration after providing your personal data by clicking on the registration link found on the left-hand side of the Webshop page, and after accepting the general delivery conditions and the data handling information. By clicking on the activation link found there you can already log in with the help of the password received by email and the email address provided.
There are entries that are compulsory on the registration page, for the lack of which the system sends a notice, if needed .After logging in the Profile menu appears on the left-hand side, by clicking on which you can modify your personal data, and in addition you can set up a new password by overwriting the automatically generated password received by email. There is also an opportunity to ask for a reminder question for the password by using the Have you forgot your password? link.
Shopping cart, orders
The specific products can be placed in the shopping cart from the data sheet of the products. In case of placing products into the shopping cart from the data sheet the quantity can also be given. In case the shopping cart already contains a product, it is indicated on the left-hand side with its price. With the help of the shopping cart link found under the information link you can enter a summary page, where you can still modify your order, or you can for example increase or decrease the unit number of the given product contained in the shopping cart.
Underyour login you can also modify your personal data already given.
Underneath you can find a summary of the products placed in the shopping cart and their value, and the delivery cost will also appear, which is calculated depending on the country of the registered buyer/addressee.
Finally, all the costs will be summarised. Additionally, there will be an opportunity to choose the method of the receipt (courier or personal pickup). The note field can be filled in, if desired. After the summary following the finalisation all the data given can be reviewed, and you will receive these also in the order email.
The sending of the order takes place by clicking on the Finalise button. Before finalisation you have to accept the usage conditions and the data handling statement of our webshop, and you must also indicate the acknowledgment of them, so that the sending of the order means a payment obligation.
Processing of the order
You will get a notification of your order in email, depending on the technical conditions, in the shortest possible time. Please be advised that an erroneously given email address or the overload of the mailing address may prevent the delivery of our confirmation. You can also ask about your order at the phone number of KECSKEMÉTFILM Ltd. (76/481-788).
Modifications after the placement of the order
After the sending of your order you can indicate your intent of modification at our central phone number or by email (email@example.com)
The expected arrival of the product
KECSKEMÉTFILM Ltd. delivers the product chosen via courier service to the specified delivery address or it makes a personal pickup possible, in case you noted your demand for this in your order.
The delivery deadline of the products is 1-2 working days, if they are in stock, while it is 1-2 weeks in case of reordering.
Please take care that you provide your data at the time of ordering, because these data are placed on your order automatically without inspection. This also applies to the delivery data/name fields, if you are the customer, but at the delivery address not your name is written on the door or mailbox. In the latter case please also provide the name given there.
A personal pickup is possible at the registered address of KECSKEMÉTFILM Ltd. 6000 Kecskemét, Liszt Ferenc u. 21. between 10:00-15:00 on working days.
The price of the product also includes the packaging fees, we do not charge a separate packaging fee.
Fees of domestic package delivery
As a GLS package
|0,0 – 0,5 kg||1 450 HUF|
|0,51 – 2,0 kg||1 525 HUF|
|2,1 – 3,0 kg||1 650 HUF|
|3,1 – 5,0 kg||1 715 HUF|
|5,1 – 10 kg||1 905 HUF|
Fee of cash on delivery
|Up to 10 000 HUF||395 HUF|
|Up to 20 000 HUF||485 HUF|
|Up to 50 000 HUF||715 HUF|
Package deliveries to abroad
The fees vary by region for FedEx and GLS packages. The country must be chosen at the time of ordering for the amount of the shipping fee to appear.
Please examine the package in front of the courier at the time of delivery. In case of any damage on the packaging or on the product please ask to write a report and do not accept the package. We cannot accept your complaint at a later time without a report.
You may choose from the following options
Cash on delivery: cash payment to the courier
Prepayment by bank transfer:you can transfer the amount indicated in the order confirmation to the following bank account:
Beneficiary: Kecskemétfilm Ltd.
Kereskedelmi és Hitelbank Rt. 10402506-25012596-00000000
(in case of transfers from abroad - IBAN: HU09 1040 2506 2501 2596 0000 0000, bank SWIFT code: OKHBHUHB)
Cash payment:at the registered address of KECSKEMÉTFILM Ltd., at the central cashier
The package includes the invoice, and in case of a personal pickup the handing over of the cash payment invoice takes place at the time of payment.
The process of practising the cancellation right
In case the customer wishes to practise his cancellation right, he must send a statement of cancellation to one of the following addresses:
Postal address: 6000 Kecskemét, Liszt Ferenc utca 21.
You may send your statement of cancellation also by filling out the Cancellation Statement form, which you can download here.
The customer meets the deadline for practising his cancellation right, if he sends his statement of cancellation within 14 days from the receipt of the product. In case of a cancellation made in writing it is enough to send only the statement of cancellation within 14 days. In case of a cancellation by post we must consider the date of posting, or in case of a notice by email the time of the sending of the email.
In case of cancellation the customer must return the product ordered to the address of KECSKEMÉTFILM Ltd. without delay, but not later than within 14 days of the sending of his statement of cancellation. The deadline is met, in case he sends the product before the passing of the 14-day deadline. The cancellation deadline starts at the receipt of the product or in case of a service at the conclusion of the contract. The customer may also practice his cancellation right during the period between the conclusion of the contract and the day of the receipt of the product. The customer must pay any costs arising in relation to the return of the goods due to the practising of the cancellation right. No further costs shall burden the customer. KECSKEMÉTFILM Ltd. will refund the full purchase price of the product after its return by the customer.
At the time of refund KECSKEMÉTFILM Ltd. applies the payment method used at the original purchase, except if the customer asks for a different payment method. The customer shall be responsible only for the loss of value due to usage required in excess of the determination of the nature and the characteristics of the product.
It shall be the customer’s burden to prove the practising of the cancellation right according to the contents of Paragraph 20 of Govt. Decree no.45/2014 (II.26).
At the purchase of multiple products, in case the delivery of the specific products takes place at different times, the customer may practise his cancellation right within 14 days of the receipt of the product delivered last, or in case of products made up of multiple items or pieces the receipt of the item or piece delivered last.
The right to cancel to contract and the right to return to product may not be practised in the following cases:
- In case of a product that has been customised according to the request of the customer;
- In case of a product which according to its nature inseparably mixes with another product following delivery;
- In case of copies of a sound or image recording, as well as computer software with a closed packaging, if the customer opened the packaging after delivery.
Information about liability for defects and product warranty
- Liability for defects
In what cases can the customer practise his right of liability for defects?
The customer can enforce a demand for liability for defects against the enterprise in case of a defective performance by KECSKEMÉTFILM Ltd. under the rules of the Civil Code.
What kind of rights is the customer entitled to based on his demand of liability for defects?
The customer may – as chosen – use the following demands of liability for defects:
He may request repair or replacement, except when among these the fulfilment of the demand by the customer is impossible, or if it would mean a disproportionate extra cost for the enterprise relative to the fulfilment of his other demands. If he did not or could not request repair or replacement, he may request the pro rata delivery of the return or the customer may also have the defect repaired at the expense of the enterprise, or have it repaired by someone else, or – in the last resort – he may also cancel the contract.
He may also switch from the selected right of liability for defects to another one, however, the costs of switching are for the account of the customer, except where it is justified, or if the enterprise was the reason of it.
By what deadline can the customer enforce his demand of liability for defects?
The customer must send a notice of the defect without delay after its discovery, but not later than within two months from the discovery of the defect. At the same time please be advised that you may not enforce your right of liability for defects after the term of limitation of two years from the fulfilment of the contact.
Against whom can you enforce your demand of liability for defects?
The customer may enforce his demand of liability for defects against KECSKEMÉTFILM Ltd.
What other conditions do exist for the enforcement of your rights of liability for defects?
Other than the notice of the defect there are no other conditions for the enforcement of your demand of liability for defects within six months from fulfilment, if the customer verifies that the product or the service was provided by KECSKEMÉTFILM Ltd. However, after six months from fulfilment the customer is already liable to prove that the defect discovered by him already existed at the time of fulfilment.
- Product warranty
In what cases can the customer enforce his right of product warranty?
In the case of the defect of moveable goods (products) the customer may enforce his right described in Section 1 or his right of product warranty – according to his choice.
What kind of rights is the customer entitled to based on his demand of product warranty?
As a product warranty demand the customer may exclusively request the repair or the replacement of the defective product.
In what cases does the product qualify as defective?
The product is defective if it does not conform to the quality requirements at the time of its release, or if it does not have the characteristics contained in the description given by the manufacturer.
By what deadline can the customer enforce his demand of product warranty?
The customer may enforce his demand of product warranty within two years from the issuance of the product by the manufacturer. This right is forfeited with the passing of this deadline.
Against whom and under what other conditions can the customer enforce his demand of product warranty?
He may enforce his demand of product warranty exclusively against the manufacturer or the distributor of the moveable goods. In the case of the enforcement of product warranty the defect of the product must be proven by the customer.
In what cases does the manufacturer (distributor) is relieved from the liability of product warranty?
The manufacturer (distributor) is relieved from the liability of his product warranty exclusively if he can prove that:
- he did not produce or release the product under the scope of his business activity, or
- under the state of science and technology the defect could not be discovered at the time or its release, or
- the defect of the product is due to the application of a legal regulation or a compulsory ordinance by the authorities.
For the relief it is adequate for the manufacturer (distributor) to prove one reason.
Please be advised that you may not enforce a demand of product warranty for the same defect at the same time, simultaneously. However, in case of the successful enforcement of your demand of product warranty you may enforce your demand of liability for defects against the manufacturer for the product replaced or the part repaired.
The enforcement of warranty claims
Our dear customers can give notice of and enforce their complaints at the registered address of KECSKEMÉTFILM Ltd. at 6000 Kecskemét, Liszt Ferenc utca 21. in person or by telephone at +36 76 481 787 or by email at firstname.lastname@example.org.
The seller is not responsible for any damages that occur for the customer or any third parties which arise due to the contractual fulfilment of the seller’s obligations. The seller in addition is not liable for damages arising as a result of the use of the products. The seller in addition is not liable for damages that occur after the transfer of the products to the courier service, and any problems due to delivery belong to the scope of liability of the courier service.
With the conclusion of the contract the seller shall handle all the information provided by the customer to the seller confidentially, and he may share them with third parties only in conformity with these General Contract Conditions.
With the conclusion of the contract, as regards the order/contract, the customer agrees not to give any public statement to third parties without the prior written agreement of the seller.
The customer, by placing an order on the website, enters the database of KECSKEMÉTFILM Ltd., so according to the effective legal regulations and under their limitations agrees to have the seller make contact with him regarding the fulfilment of the order and the complaint claims.
The handler of the data shall be KECSKEMÉTFILM Ltd., you can reach the information related to the data and the data handling activity of the data handlers, and the data processing related to invoicing by clicking here, which should be applied with the special rules (primarily of an interpretive nature) specified in these General Contract Conditions.
During the browsing of the homepage/webshop technical information is recorded for statistical purposes (IP address, duration of visit, type of browser, type of operating system). These data do not get connected to personal data.
The data handler manages the user’s email address, password and username for the usage of the services requiring website registration and login.
KECSKEMÉTFILM Ltd. may use the personal data given during purchases in the webshop (e.g. name, phone number, delivery address, residential address) and information for the purposes below: execution of orders, management of customer complaints, market research, market analysis, analysis of customer habits, preparation of visitation statistics.
The publication of statements and statistics may occur in such a way that there is no opportunity to have the personal identification of the customer/user.
By using the website the user gives his voluntary consent for the handling and use of his data given on this homepage under the conditions published on this website and at the same time by the effective legal regulations.
The session ID is automatically deleted upon the leaving of the webpage.
KECSKEMÉTFILM Ltd. will manage and handle the personal data for the purpose given above and until the period required by the nature of the matter.
The webshop does not operate a newsletter delivery service.
The operator of the webshop tries to handle all complaints as required by law. Should there be any deficiencies, please indicate it to him.
In the unexpected case that you would like to enforce your complaint by a court proceeding, you can do that in the following ways:
The customer can submit his complaint regarding the activity of the webshop or the products distributed by the webshop via email or also by post to the operator of the webshop.
In case the seller does not find the complaint drawn up justified, he provides a reason for it in writing, and in addition it provides information in writing about what kind of possibilities are available for handling the complaint according to the nature of the customer’s complaint. At the same time he provides the seat, the phone number and internet and email contacts of the conciliation panel competent based on the customer’s residential address or temporary address.
In the final resort such rights can be enforced at a court under the Information Act and the Civil Code (Act V of 2013).
The customer can submit his complaints – based on their nature – at the following contact points
postal address: 6000 Kecskemét, Liszt Ferenc utca 21.
telephone: +36 76 481 787
National Data Protection and Freedom of Information Authority
1125 Budapest, Szilágyi Erzsébet fasor 22/C
postal address: 1530 Budapest, Pf.5.
telephone: +36 1 391 1400
fax: +36 1 391 1410
Consumer Protection Authority
The consumers may submit their consumer protection complaints to the associates dealing with consumer protection at the municipal office closest to their residential address. Following the evaluation of the complaint an official procedure is taking place, if needed. The authority tasks of second degree – which earlier was administered by the Consumer Protection Authority – have been transferred to the Government Office of Pest County with state-wide competency.
The list of the municipal offices can be found at the link below:
Contacts of the regionally competent Consumer Protection Authority:
Bács-Kiskun County Government Office Kecskemét Municipal Office General Department of Traffic and Consumer Protection
6000 Kecskemét, Szent István körút 19/a.
telephone: +36 76 795 710
In case the seller rejects the customer’s consumer complaint, the customer is entitled to submit a consumer complaint against the seller, which he can submit at the Conciliation Panel competent according to his residential address or temporary address. The procedure by the conciliation panel is started on request from the consumer. The condition of turning to the conciliation panel is that the customer tries to resolve the dispute directly with KECSKEMÉTFILM Ltd. The direct resolution of the dispute can take place in person at our registered address, by telephone or by email. An additional condition is that the request for a procedure by the panel, which must be submitted to the chairperson of the panel, contains the following: the consumer’s name, residential address or temporary address, the name, registered address or premises of the enterprise with which the consumer has a dispute; if the consumer wishes to submit his complaint to the panel the competence of which is based on the contract’s place of fulfilment, that place must be identified; the consumer’s own opinion of the dispute taking place, as well as the facts and evidence which support his own position; the consumer’s statement which verifies that he attempted to resolve the dispute directly with the enterprise; the consumer must also make a statement that he did not initiate an arbitration procedure or a civil lawsuit; it must further contain that the direct attempt initiated by the consumer to resolve the dispute ended with no result. Please be informed that our enterprise is obligated to cooperate in the procedure by the conciliation panel.
Contacts of the Conciliation Panel
Baranya County Conciliation Panel Address: 7625 Pécs, Majorosy Imre u. 36. Postal address: 7602 Pécs, Pf. 109. Telephone: (72) 507-154 Fax: (72) 507-152 Chairperson: Dr. József Bodnár E-mail: email@example.com
Bács-Kiskun County Conciliation Panel Address: 6000 Kecskemét, Árpád krt. 4. Telephone: (76) 501-525, (76) 501-500 Fax: (76) 501-538 Chairperson: Dr. Zsuzsanna Horváth E-mail: firstname.lastname@example.org
Békés County Conciliation Panel Address: 5600 Békéscsaba, Penza ltp. 5. Telephone: (66) 324-976, 446-354, 451-775 Fax: (66) 324-976 Chairperson: Dr. László Bagdi E-mail: email@example.com ; firstname.lastname@example.org
Borsod-Abaúj-Zemplén County Conciliation Panel Address: 3525 Miskolc, Szentpáli u. 1. Telephone: (46) 501-091, 501-870 Fax: (46) 501-099 Chairperson: Dr. Péter Tulipán E-mail: email@example.com
Conciliation Panel of Budapest Address: 1016 Budapest, Krisztina krt. 99. Telephone: (1) 488-2131 Fax: (1) 488-2186 Chairperson: Dr. György Baranovszky E-mail: firstname.lastname@example.org
Csongrád County Conciliation Panel Address: 6721 Szeged, Párizsi krt. 8-12. Telephone: (62) 554-250/118 mellék Fax: (62) 426-149 Chairperson: Dr. Károly Horváth E-mail: email@example.com
Fejér County Conciliation Panel Address: 8000 Székesfehérvár, Hosszúséta tér 4-6. Telephone: (22) 510-310 Fax: (22) 510-312 Chairperson: Dr. József Vári Kovács E-mail: firstname.lastname@example.org; email@example.com
Győr-Moson-Sopron County Conciliation Panel Address: 9021 Győr, Szent István út 10/a. Telephone: (96) 520-202; 520-217 Fax: (96) 520-218 Chairperson: László Horváth E-mail: firstname.lastname@example.org
Hajdú-Bihar County Conciliation Panel Address: 4025 Debrecen, Petőfi tér 10. Telephone: (52) 500-735 Fax: (52) 500-720 Chairperson: Dr. Zsolt Hajnal E-mail: email@example.com
Heves County Conciliation Panel Address: 3300 Eger, Faiskola út 15. Postal address: 3301 Eger, Pf. 440. Telephone: (36) 416-660/ext. 105 Fax: (36) 323-615 Chairperson: Dr. Gordos Csaba E-mail: firstname.lastname@example.org
Jász-Nagykun-Szolnok County Conciliation Panel Address: 5000 Szolnok, Verseghy park 8. Telephone: (56) 510-610 Fax: (56) 370-005 Chairperson: Dr. Lajkóné dr. Judit Vígh E-mail: email@example.com
Komárom-Esztergom County Conciliation Panel Address: 2800 Tatabánya, Fő tér 36. Telephone: (34) 513-010 Fax: (34) 316-259 Chairperson: Dr. György Rozsnyói E-mail: firstname.lastname@example.org
Nógrád County Conciliation Panel Address: 3100 Salgótarján, Alkotmány út 9/a Telephone: (32) 520-860 Fax: (32) 520-862 Chairperson: Dr. Erik Pongó E-mail: email@example.com
Pest County Conciliation Panel Address: 1055 Budapest Kossuth tér 6-8. Telephone: (1)-474-7921 Fax: (1)-474-7921 Chairperson: Dr. Károly Csanádi E-mail: firstname.lastname@example.org
Somogy County Conciliation Panel Address: 7400 Kaposvár, Anna utca 6. Telephone: (82) 501-000 Fax: (82) 501-046 Chairperson: Dr. Ferenc Novák E-mail: email@example.com
Szabolcs-Szatmár-Bereg County Conciliation Panel Address: 4400 Nyíregyháza, Széchenyi u. 2. Telephone: (42) 311-544, (42) 420-180 Fax: (42) 420-180 Chairperson: Görömbeiné dr. Katalin Balmaz E-mail: firstname.lastname@example.org
Tolna County Conciliation Panel Address: 7100 Szekszárd, Arany J. u. 23-25. Telephone: (74) 411-661 Fax: (74) 411-456 Chairperson: Dr. Ferenc Gáll E-mail: email@example.com
Vas County Conciliation Panel Address: 9700 Szombathely, Honvéd tér 2. Telephone: (94) 312-356 Fax: (94) 316-936 Chairperson: Dr. Zoltán Kövesdi E-mail: firstname.lastname@example.org
Veszprém County Conciliation Panel Address: 8200 Veszprém, Budapest u. 3. Telephone: (88) 429-008 Fax: (88) 412-150 Chairperson: Dr. Csaba Vasvári E-mail: email@example.com
Zala County Conciliation Panel Address: 8900 Zalaegerszeg, Petőfi utca 24. Telephone: (92) 550-514 Fax: (92) 550-525 Chairperson: Dr. Sándor Molnár E-mail: firstname.lastname@example.org
Online dispute resolution platform
The European Commission created a website where consumers may register, and in this way they have the opportunity to handle their legal disputes related to their online purchases by filling out a request, thereby avoiding court proceedings. This way consumers can enforce their rights and are not prevented to do so by distances. Hungary is also obligated to operate a so-called online dispute resolution contact point, where at least two associates must be available, who assist the parties of the disputes, should they have questions regarding the process.In our country this task is managed by the Conciliation Panel of Budapest. [http://www.bekeltet.hu]
The online dispute resolution platform can be reached at the following link: